Mobile application to optimize appointment management in a specialized dental center

Abstract

The objective of the research was to implement a mobile application for the management of appointments in a specialized dental center, to improve patient care, allowing them to make their reservation from the place and at the time they want. The research has a quantitative approach, of experimental type with a pre-experimental design. The population consisted of 70 patients, with a total sample of 60. The SPSS statistical software was used for the elaboration of the results, obtaining positive results. With all the above mentioned in this research work, it is concluded that the implementation of the mobile application for appointment management for the dental center will facilitate patients to have better attention, which allows a reduction of time and satisfaction with the service. In indicator 1, referring to appointment registration time, a reduction of 44.13% was obtained. In indicator 2 on the number of patients presenting for appointments, an increase of 17.58% was obtained, and finally, in indicator 3 on the level of satisfaction, an increase of 65% was obtained.